Privacy Policy

Last updated: 19 June 2026

EchoRank ("we", "us", "our") respects your privacy. This policy explains what personal information we collect, how we use it, and your rights. We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Who we are

EchoRank is an Australian business (ABN 18 497 215 058) providing AI search visibility audits and related services. Contact: hello@echorank.com.au.

2. Information we collect

Information you give us: your name, email, business name, website and any details you submit through our forms or when requesting a free snapshot or audit.
Business/publicly available information: publicly available information about your business that we query through AI answer engines and search tools to assess your visibility.
Technical data: standard web/analytics data such as IP address, browser type and pages visited.

3. How we use your information

To deliver the free snapshot, audit and any services you request.
To contact you about your enquiry, your results, or your account.
To improve our services and website.
To meet legal and regulatory obligations.

4. Disclosure

We do not sell your personal information. We may share it with trusted third-party providers who help us operate (for example, email delivery, payment processing, hosting and analytics), only as needed to deliver our services. These providers may process data overseas; we take reasonable steps to ensure they protect it.

5. Payments

Payments are processed by Stripe. We do not store your full card details; these are handled directly by Stripe under their own security standards and privacy policy.

6. Data security & retention

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep personal information only as long as needed for the purposes above or as required by law, then delete or de-identify it.

7. Your rights

You may request access to, or correction of, the personal information we hold about you, and you may ask us to delete it. Email hello@echorank.com.au and we will respond within a reasonable time. If you have a concern about how we handle your data, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Cookies

Our site may use cookies and similar technologies for basic functionality and analytics. You can disable cookies in your browser settings, though some features may not work as intended.

9. Changes

We may update this policy from time to time. The "last updated" date above reflects the latest version.

10. Contact

Questions about this policy? Email hello@echorank.com.au.

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